Find out all the information you need to know before you travel !
Your ticket
All customers must be able to present a valid ticket to the staff in charge of checking or boarding on board. The ticket can be presented in printed form or in digital format from a smartphone or tablet.
Customers must present themselves at least 20 minutes before the departure of the coach.
Rules to follow when traveling
For your safety and that of all passengers, you must remain seated in your place and fasten your seatbelt for the entire duration of the journey.
Similarly, you are asked not to :
- Board with ski boots on
- Speak to the driver unnecessarily during the journey
- Smoke or vape inside the bus
- Eat or drink
- Consume alcohol
- Spit, throw waste, or any other object inside the vehicle or onto the public road from it
- Obstruct traffic within the vehicle or the boarding or disembarking of other passengers
Reserved Seats
The 4 seats located to the right and left behind the driver are primarily reserved for:
- War veterans, blind civilians, hearing-impaired individuals, and disabled workers, provided they hold a disability card
- Civilian disabled individuals
- Pregnant women
- Elderly people or those with reduced mobility
- People accompanied by children under 3 years old
Luggage transport
Hand luggage, which must be kept on board the bus, remains the passenger’s sole responsibility. It must not hinder traffic or safety inside the vehicle.
We recommend that our passengers keep fragile and valuable items, such as tablets, laptops and cameras, with them on the bus, to avoid any damage in the holds.
Hold luggage must be closed. Transaltitude does not accept open bags, such as shopping bags. As mountain roads are winding, this type of luggage tends to tip over easily in the compartments.
The following are prohibited on board and in the luggage compartments of Transaltitude coaches :
- Wheeled ski bags : Even if they meet the dimensions, this type of luggage is too bulky and clutters the bus luggage compartments, thereby restricting available space.
- Bicycles : Whether foldable or not, this type of luggage is prohibited.
- Shopping bags / Packages / Open bags : Due to winding mountain roads, these types of luggage tend to tip over easily in the compartments.
- Glass containers : Glass bottles must be stored in suitcases, whether on board or in the luggage compartment.
- Dangerous items or materials : Any item or material that is soiling, flammable, corrosive, explosive, or in gas form is prohibited
Animal transport
Dogs on a leash, muzzled, and secured, as well as cats and other caged pets on the passenger’s lap, are allowed on board, provided they do not disturb other travelers and comply with the applicable pricing conditions for animals.
Category 1 attack dogs and exotic pets (such as snakes, spiders, etc.) are strictly prohibited on the bus.
Enforcement of this regulation and violations
Any traveler in an irregular situation (absence of a ticket, invalid, expired, damaged, or counterfeit ticket, etc.) is subject to the issuance of a violation report with a fine at the applicable rate. The amount and rules for applying penalties for detected violations are enforced in accordance with the Code of Criminal Procedure, articles 529-3 to 529-6.
The amount of flat-rate fines is set as follows:
- Absence of a valid ticket: €48
- Journey outside the authorized route: €32
- Other types of third-category violations: €32
- Fourth-category violation (decree of March 22, 1942): €165
- Excess baggage or prohibited luggage: 90€
In cases of incivility, insults, threats, physical violence, theft, or aggression towards a passenger, the driver, a conductor, or the offending passenger will be issued a violation report and may face legal action.
Exceptional circumstances
VFD cannot be held responsible if the schedules of its services are not adhered to:
- In case of road traffic disruptions (weather phenomena, high passenger volume, traffic accidents, etc.)
- In case of uncontrollable force majeure (passenger medical emergencies, etc.)
- In case of necessary waiting or regulation to ensure connections with other partner transport modes (especially SNCF trains)
Given the potential for adverse weather conditions (snowfall, ice, etc.) or traffic conditions, Transaltitude strongly recommends that customers choose trips scheduled with sufficient margin (a minimum of 1 hour— 2-3 hours during school holidays or weekends) to adequately ensure their potential connections with other means of transport.
